The City of Sierra Madre is the water and sewer utility provider in the city. For new service, please complete the application for utilities and return to City Hall, Monday - Thursday 7:30am - 5:30pm. You can also email the application to [email protected].
Payment Options
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Online: municipalonlinepayments.com/sierramadreca
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Pay by phone: (833) 282-0824
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Mail: Enclosed pre-addressed envelope. Allow time for the postal service to deliver.
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In-person: City Hall front desk; or
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Drop box: In the north end of the City Hall parking lot (anytime; payments deposited after 3:00PM will post to the customer’s account on the next business day).
Receiving your bill via email
If you are interested in receiving your bill via email:
- Email us the following information: Account Name, Account Number, Service Address, Phone Number, and Email Address.
Due Dates
Utility bills are issued on/after the first day of the month. Bills are due 28 days later (postmarks are not considered). An account is considered delinquent if part or all of the balance remains unpaid after the due date, and a 6% penalty fee is applied.
Any delinquent account that remains unpaid for 60 days (without having made a payment arrangement) is subject to a disconnection of service and water may be shut off. The City will contact the customer in writing at least 7 days prior to shut off of service. An additional penalty fee along with a 24-hour shut-off door hanger may be issued if the account is delinquent for sixty (60) days. Payment of the outstanding balance, penalties, and a re-connection fee will be required before service is re-connected.
If you are unable to pay all or part of a utility bill, contact City Hall to make special arrangements (a customer’s payment history will be considered).
You can read our entire Delinquent Accounts Policy
here.
The Delinquent Accounts Policy is also available in the following languages:
中文 (Chinese)
한국어 (Korean)
Español (Spanish)
Tagalog
Việt (Vietnamese)
Disputed Bills
A utility customer should contact City Hall if they have any questions about their bill or concerns that their fees and/or consumption amount is incorrect, staff will analyze the account & explain the bill to the customer. If the water usage appears to be too high or too low, the City will re-read the water meter within 24 business hours & the customer will be informed of the re-read within 48 business hours of their call.
City staff will not locate leaks on private property; a professional should be contacted if a leak is suspected. If a second re-read is requested by a customer within a 12-month period the call will be treated as a “meter-test” call & a deposit will be required. The deposit will be returned if meter is found to be in error, 2% high or low.
SEWER & STORM DRAINS - TO REPORT SEWER OVERFLOW PLEASE CALL (626) 355-7135 MONDAY THRU THURSDAY, 7:30AM TO 5:30PM. OUTSIDE OF BUSINESS HOURS PLEASE CALL (626) 355-1414.
Connections to the public sewer system are provided to customers without a private septic system for a monthly fee. Storm drains are provided solely as a method to control surplus rain water. It is illegal to dispose of liquid or solid waste through storm drains. Customers with private septic systems for the disposal of liquid household waste are subject to regulation and fees imposed by the State of California.